Miguel Torres – Business Administrator · Master’s Degree in Finance and Business Administration I +525563506997 mtorres@mestixos.com – Linkedin @Miguel Torres Office: Col. Juárez, 06600 Mexico City, CDMX
PROFESSIONAL COMPETENCIES
Results-driven Manager specialized in curated tours and activities for global travelers. Responsible for overseeing all aspects of business operations, fostering strategic partnerships, and ensuring exceptional customer satisfaction.
EXPERIENCE
High Tourism Services Outlet S.A de C.V – Founder and General Manager August 2018 – Present
Key Achievements:
- Cultivated strategic partnerships with leading hotels in the region over the past 4 years, including Las Alcobas a Luxury Collection, Four Seasons Mexico City, and Sofitel.
- Conceptualized and implemented cultural initiatives for the cultural and tourism promotion of the Mexico City Metropolitan Cathedral in 2018, in collaboration with the Tourism Director of the Metropolitan Cathedral, Historian Yolanda Trejo.
- Spearheaded the creation and promotion of culinary experiences to drive economic development in Teotihuacan, State of Mexico, benefiting local communities interacting with international travelers. Program currently active.
- Achieved a 40% increase in guided tour sales at Hotel Las Alcobas, a Luxury Collection Hotel Mexico City, through word-of-mouth referrals.
CCI Companies, Jackson Hole Wyoming E.U – Staff Senior Leader December 2020 – April 2021
- Managed the promotion, selection, recruitment, and supervision of operational personnel for the Hotel Four Seasons Jackson Hole Wy, resulting in a 70% reduction in quarterly personnel turnover costs.
Hotel Las Alcobas, a Luxury Collection Hotel CDMX – Tours Manager and Senior Tour Guide March 2016 – February 2020
- Structured and trained a team of tour guides and chauffeurs with the appropriate profile to provide executive transportation and guided tours to hotel guests, achieving a 15% annual growth in commission payments.
- Served as Senior Tour Guide, attending to VIP guests, including celebrities, politicians, and international business leaders.
Journey Mexico – Specialized Tour Guide August 2016 – June 2018
- Worked as a specialized tour guide in Mexican Modern Art.
Hotel Four Seasons Mexico City – Executive Transporter April 2014 – July 2016
- Responsible for transporting hotel guests to their destinations at their convenience.
Hotel Four Seasons Mexico City – Security Agent April 2011 – August 2013
- Executed internal security processes and procedures to safeguard the well-being of guests and employees.
EDUCATION
Universidad Tecnológica de México, South Campus – Master’s Degree in Finance and Business Administration January 2022 – November 2023
- Financial structure of a strategic business plan: zero-based budget, fixed costs, variable costs, financial equilibrium point, financial viability, analysis of Cash Flow, Income Statement, and Balance Sheet. Analysis of profitability, liquidity, and solvency of a business.
Universidad Tecnológica de México, South Campus – Bachelor’s Degree in Business Administration August 2017 – April 2021
Areas of Interest During Academic Formation:
- Strategic administration, financial planning, and senior management
- Application of competitive analysis methods: ISO 9001, SWOT, BENCHMARK, PARETO 80/20, Ishikawa Diagram, Porter’s Five Forces, Supply Chains, Sourcing, and Value in the Tourism Sector
- Methods of managing highly competitive personnel: research, selection, negotiation, and onboarding
- Organizational development and structure
Instituto Politécnico Nacional ESP – Diploma in General Tourist Guide Training January 2012 – July 2013
- Certified General Tourist Guide, License INAH – SECTUR N. 010604, Valid through 2025.
- Author of the thesis “Emotional Architecture: Luis Barragán.”
LANGUAGES
- Spanish – Native Language
- English – Advanced proficiency oriented to the tourism and business sector
TECHNICAL SKILLS
- Excel / Google Sheets
- Word / Documents
- PowerPoint / Keynote
- WordPress, Meta Business
- ERPs / CRMs Basics
- Chat GPT